Acer Laptop Repair – Helpful Q&As

acer laptop repair

kaloy asks

Kaloy asks…

I live in Quezon City, Philippines. Where can I get a replacement for the battery of my Acer Aspire 5050?

My system crashed after a virus attack. I used the recovery disks but then it worked only for a time then I had to bring the laptop in to the service center. Now they say it’s ok but the battery is done.

I prefer a location where I can drive to. Not order online. Any suggestions where I can get an Acer Aspire 5050 battery here in the Philippines?

Tech in the House answers:

Your best option is to go to an Acer store outlet or authorized service center. I’m quite sure they will have the battery in stock. If not, they will place an order for you. You can call the Acer Customer Service for more information.

You can find their contact information here: http://services.acer.com.ph/

Most computer stores who sell Acer laptops may also have the battery available for sale so you can check them out. You can go to the nearest mall in your area such as Trinoma or SM North Edsa.

Robert asks…

Help! My Acer Aspire 6930 is stuck on the start up repair screen. Is there a command prompt to restore/repair?

F8 doesn’t work!

Tech in the House answers:

Your laptop should have an Acer empowering technology key on it — looks like a internet explorer E.

Try pressing it while the laptop is turning on. This may bring up a utility screen you can use to reload the laptop to it’s original condition as it was when you bought it.

Instructions can be found in the user guide. Download Acer Aspire 6930 User Guide

Also, you can possibly find a free recovery CD download on the web or you can contact Acer support center to purchase one so you can reload the operating system.

Steven asks…

I have a problem with my Acer Aspire 5002 WLMI?

My battery won’t charge while my laptop is running. There’s nothing wrong with my power supply and if I remove the battery from my laptop, the laptop switches off. It will only charge the battery when the laptop is switched off, when it’s being used it only runs off the battery. What could be wrong?

Tech in the House answers:

This is commonly due to a faulty/loose power socket. Due to poor contact, there is enough voltage to run the laptop but not to charge the battery at the same time. You may have a faulty charging circuit as well

I would take it in to a laptop repair center to have it checked.

Mandy asks…

Where is the hard disk located on my Acer Aspire 5000 laptop?

Is it under one of those three panels? Is it easy to remove? How do I remove it?

What I am trying to do is put the hard disk into an expandable case and use USB to access the hard drive from a different computer. I got some virus on my laptop and now Windows is crashing. I was also hoping to run a virus scan on the expandable hard drive.

Does anyone know of any pictures anywhere of where I can see the hard drive and/or how to remove it? I just don’t get how I can remove what I am not even sure is the hard drive.

Tech in the House answers:

Yes it is and they’re very easy to remove. You should be able to just pull it out, but I would check your manual first to confirm that. Download Acer Aspire 5000 User Manual

If you’re looking to put a larger hard disk in your laptop, you’re going to need to make a clone of the disk unless you have the original operating system available to re-install. If you’re comfortable doing the cloning, go for it. Otherwise it doesn’t usually cost much to have someone do it at a repair shop.

Good luck!

Mark asks…

Is there a “Battery Auto Learning” feature for Acer laptop batteries like there is for Gateway laptop batteries?

I’ve found instructions for Battery Auto Learning for Gateway laptop batteries within the BIOS, but I have an Acer laptop (Aspire 1660), and when I tried to follow those directions, the “Battery Auto Learning” option was not listed. Is there a way for me to do a similar function on my computer as Gateway users have?

Tech in the House answers:

I believe this technology was used for laptops powered by Nicad batteries. Nicad batteries were affected by the memory effect and this technology allowed you to reduce the risk of killing your battery prematurely.

According to Wikipedia, memory effect, also known as battery effect, lazy battery effect or battery memory, is an effect observed in nickel cadmium rechargeable batteries that causes them to hold less charge. It describes one very specific situation in which certain NiCd batteries gradually lose their maximum energy capacity if they are repeatedly recharged after being only partially discharged.

Since laptops now have Lithium Ion batteries, the memory effect is no longer a problem and I don’t believe this would be of any use for your current Acer laptop.

For more Acer laptop repair help, see related posts below.

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